ESSENTIALS of Knowledge Management
Book Author Bryan Bergeron
DescriptionEssentials of Knowledge Management is a practical survey of the field of
Knowledge Management (KM)—a business optimization strategy
that identifies, selects, organizes, distills, and packages information
essential to the business of the company in a way that improves employee
performance and corporate competitiveness. The preservation and
packaging of corporate knowledge (i.e., information in the context in
which it is used) is especially relevant today, given that the majority of
the service-oriented workforce is composed of knowledge workers.To
compete successfully in today’s economy, organizations have to treat the
knowledge that contributes to their core competencies just as they
would any other strategic, irreplaceable asset.