4. While talking to customer, what are the procedures you follow?

While talking to customer, what are the procedures you follow?

Answer

  • Greet Customer
  • Introduce yourself to customer
  • Ask customer how you can be helpful to him/her
  • Listen to the customer patiently
  • Try to help the customer with best possible solution
  • Cross check the customer if he/she is satisfied with the solution
  • Make sure whether customer need any further assistance

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