What to do when a customer raises return request ?

Answer

Sales Department may take any one of the following actions during the return process.

1. Approve the complaint and create a credit memo.This is done when customer wants refund for the  goods. The system creates credit memo to customer with reference to sales order.
2. Approve the complaint, and implement a free of charge subsequent delivery of the disputed goods. This is done when customer want to replace the goods owing to shortfall in delivery or damage in shipment or any other legitimate reasons.
3. Reject the complaint if complaint is not valid. For example, customer makes a complaint on wrong data.