Give Overview of SAP CRM Architecture?

Answer

The SAP CRM solution incorporates the CRM components along with the SAP ERP, SAP SCM and SAP BI components. SAP CRM contains a central CRM system with access through various channels and a connection to other systems.
 

Following are the fully-integrated connections offered as SAP CRM Solution:

• SAP CRM System which provides corresponding software components of SAP CRM solution as a central CRM server.
• SAP ERP System which provides all the ERP functionalities can be integrated with SAP CRM system as a back-end system. The data exchange between these connected systems can be configured and implemented with the help of CRM Middleware.
• SAP BI provides functionalities for detailed statistical and analysis functions. It can be integrated with the SAP CRM in order to use its features for the SAP CRM reporting and analysis function.
• For demand planning solution and global Available-to-Promise (ATP) check SAP CRM system can be integrated with the SAP SCM system. For example:
  • For a Sales Order entered through any of the implemented UIs, check on delivery needs to be performed.
  • For this, Available-to-Promise (ATP) checks are implemented on connected SAP SCM system.
  • At runtime CRM system connects to SAP SCM to verify if it is possible to deliver items requested on time.
• SAP NetWeaver Portal provides integrated access to all systems.