Explain services provided by SAP CRM ?

Answer

SAP CRM offers predefined Business Role for the service professionals of your company – Service Professional (SERVICEPRO)

SAP CRM Service is accessible from different channels of the SAP CRM. Following are the service features which could be performed from the WebClient UI:

• With service order management and service ticket management it offers to maintain and track on-going service process and to analyze completed sales process performed by your company.
• Similarly complaint management enables you to keep track of and to analyze complaints against product or service provided by your company.
• Product registration allows your service employee responsible to search, create and maintain Installed Bases or Objects.
• With the help of knowledge search, it is possible to quickly search for the solution for a known problem.

SAP CRM Mobile Service application is offered to fulfil the requirements of the field service representative. These applications run on offline mode and can be synchronized with the CRM servers.