Explain Sales Activities ?

Answer

Pre Sales Documents

They are of 2 types 1) Inquiries and 2) Quotation:

Inquiries :Inquiry documents are customer request for information about product.(e.g. Is product is available, product cost,delivery date etc). T-code for Inquiries is -

• VA11 - Create Inquiry
• VA12 - Change Inquiry
• VA13-  Display Inquiry

Quotes: This is a legally binding document to the customer, for delivering product or service to customer T-code for Quotes is -

• VA21 - Create Quotation
• VA22 - Change Quotation
• VA23-  Display Quotation

Pre Sales Support

 It defines  tracking of customer contacts by sales visits, phone calls, letters and direct mailings.

• Customer Tracking : Sales personnel track customer.
• Mailing Campaigns: Sales personnel or company arrange a mailing campaigns to reach customers.
• Customer telephone Queries: Sales support  personnel  answer  Customer queries.

Post Sales activities

These activities include  Farming, Relationship Management and Support.