The Internet software components of SAP CRM solution are J2EE technology based (which is open, non-SAP platform). These are provided as a ready-to-run solution with the shipped, standard template. Also, these applications can be further adjusted in order to meet customer-specific requirements. For these Internet applications, necessary CRM data needs to be maintained and set up with in the CRM system.
SAP CRM solutions offers Internet Sales software component which presents published catalogs to the end user who can use them to configure and purchase the product.
It also offers Internet Self-Service software component where end users can request for a particular service.
The Internet Pricing & Configurator (IPC) component is another J2EE based web application for product configuration and pricing data.
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