What is the difference between nearshoring and offshoring?
Which are the top 10 bpo companies in India?
What is the most efficient manner to lead a team?
What you are going to do if you are not able to complete your targets?
Tell us something about yourself.
What services are provided by a bpo?
What is the prime reason that bpo industry is flourishing in India?
What you will do if your mother as well as your wife, both are sinking in a river, whom you will save first if you have just one chance?
Do salary packages inspire you while switching the job?
BPO is a growing industry. How do you see yourself growing with it?
Should Indian girls be introduced in Indian army at war fronts?
Bpo experience is valued to bpo industries only. Do you think it should be considered in other industries also seeing the today's situation of unemployment?
Clients always prefers person to talk in their own native language or in their own accent, how you are going to respond to such clients to make them talk to you?
How will you respond to a customer who plans to take a legal action?
What is a difference between a bpo and a call center?
Why you want to do this job when there are other better jobs in the market?
If a customer is trying to make u move round the topic instead of coming direct on the point. How will you make the negotiation comfortable?
Bpo industry has uneven timings and shift, don't you feel everyone needs break on weekends and working hours should be day?
"Customer is always correct "do you believe, justify.
Hcl Bpo interview questions and answers on advance and basic Hcl Bpo with example so this page for both freshers and experienced condidate. Fill the form below we will send the all interview questions on Hcl Bpo also add your Questions if any you have to ask and for apply
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Top Hcl Bpo interview questions and answers for freshers and experienced
What is Hcl Bpo ?
Answer :
Questions : 1 :: What is homeshoring?
Homeshoring is the synonym of homesourcing. It means that outsourcing the work to from service industry to employees who can work from their home or workplace by appropriate means of telephone and...View answers
Questions : 2 :: What is the difference between nearshoring and offshoring?
There is not a vast difference between nearshoring and offshoring. Nearshoring is derived from offshoring only, it means shifting or transferring the business in a neighboring country or a nearby...View answers
Questions : 3 :: Which are the top 10 bpo companies in India?
Top 10 bpo companies in India are: a. Genpact b. WNS global c. IBM Daksh d. Aditya Birla Minacs Worldwide e. TCS BPO f. Wipro BPO g. First source h. Infosys BPO i. HCl BPO j. EXL Service...View answers
Questions : 4 :: What is the most efficient manner to lead a team?
A team can be lead in the most efficient way by the following points: a. Always stand for your team. b. Always guide them without any personal interests. c. Correct your team member’s flaws...View answers
Questions : 5 :: What you are going to do if you are not able to complete your targets?
If the interviewer is asking this question then he wants you to give a genuine answer, which you will actually do if something like this happens. So be very realistic while answering this question....View answers
Questions : 6 :: Tell us something about yourself.
This is usually the first question you would face in any interview. The basic purpose of this question is to start the communication and put the candidate to ease. This is the simplest but the...View answers
Questions : 7 :: What services are provided by a bpo?
Following are the category of services which are provided by a bpo: • Customer Contact Management • Finance / Accounting Processes • Logistics • Travel Management •...View answers
Questions : 8 :: What is the prime reason that bpo industry is flourishing in India?
Due to the following reasons bpo industry is flourishing in India: • Indians have equivalent communication skills and a fair accent, so they are easily able to speak American as well as British...View answers
Questions : 9 :: What you will do if your mother as well as your wife, both are sinking in a river, whom you will save first if you have just one chance?
These types of questions are asked to check how good you can handle a situation. So for such questions you should answer very carefully without being emotional. You can answer this question in the...View answers
Questions : 10 :: Do salary packages inspire you while switching the job?
Such questions are asked to check whether you are really interested in work or money. If your answer signifies that you are really interested in money more than work then in that case if you are...View answers
Questions : 11 :: BPO is a growing industry. How do you see yourself growing with it?
• Never answer negatively to such questions • Do not say that you are doing this job just to earn money and pass time. You can answer this question as: “According to my future plans,...View answers
Questions : 12 :: Should Indian girls be introduced in Indian army at war fronts?
These kind of questions are asked to check what kind of mind set you keep or how broadly you think, according to your answer they will judge that whether you are suitable to work in their working...View answers
Questions : 13 :: Bpo experience is valued to bpo industries only. Do you think it should be considered in other industries also seeing the today's situation of unemployment?
-Many of the bpo’s in today’s date provide designation of an executive. The experience under this designation is counted if one plans to do MBA and thus is beneficial. -Also, as...View answers
Questions : 14 :: Clients always prefers person to talk in their own native language or in their own accent, how you are going to respond to such clients to make them talk to you?
You should say I am extremely sorry for the inconvenience, looking on the current situation there is no one to talk to you in your language. However I am looking forward to make this issue very small...View answers
Questions : 15 :: How will you respond to a customer who plans to take a legal action?
I appreciate your point of talking about your attorney; in this case I would like to tell you that our business motto is to resolve our business issues as fast as possible without including...View answers
Questions : 16 :: What is a difference between a bpo and a call center?
The difference between a bpo and a call center is that call centers only performs just one function that is taking calls which can be a part of a business or a company whereas bpo is business process...View answers
Questions : 17 :: Why you want to do this job when there are other better jobs in the market?
This question is asked to check what are your views about the company and how much do you value it. Answer this with points stating - All the positive points about the company or the industry....View answers
Questions : 18 :: If a customer is trying to make u move round the topic instead of coming direct on the point. How will you make the negotiation comfortable?
This question is asked to see that how you will deal with clients later, so if they find your answer suitable then only the interviewer will select you. For such questions you should: • state...View answers
Questions : 19 :: Bpo industry has uneven timings and shift, don't you feel everyone needs break on weekends and working hours should be day?
These types of questions are asked to check whether you are comfortable with shifts or not so you should answer this question very carefully. You can say: “I think 24x7 is the core of service...View answers
Questions : 20 :: "Customer is always correct "do you believe, justify.
The whole industry and businesses are running successfully due to customers. They provide the money needed to run these industries. A demand or request for a customer can be wrong for sometime but it...View answers
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