Call Center Interview Questions And Answers

Call Center Interview Questions list for experienced

  1. What will you do in a situation where system shuts down and you still handling customer on the phone?
  2. To improve customer service what will be your approach?
  3. What if the customer is not happy with your answer or solution?
  4. Do you like multi-tasking task or you prefer to tackle one problem at a time?
  5. What is virtual call center?
  6. Do you enjoy working in a team?
  7. While talking to customer, what are the procedures you follow?
  8. What is the key to get success in a call center?
  9. How you rate yourself on communication skills?
  10. Are you comfortable with night shifts?
  11. Can you handle multiple calls at the same time?
  12. What is your typing skill?
  13. Mention the types of customer service field?
  14. What experience do you have in call center?
  15. How you handle pressure?
  16. What are the key features you think that customer associate should possess to become perfect customer associate?
  17. What will you do if customer abuses you on the phone?
  18. What are your strengths?
  19. How will you enjoy working in a call center?
  20. What do you mean by customer service?
  21. What you understand with the term "Customer Satisfaction"?
  22. Why we should hire you for our company?
  23. What according to you call center job is?
  24. Mention the types of call center and what is the difference between them?
  25. What you know about Call Center?
  26. How would you handle an angry call from a customer?
  27. Have you ever had conflict with your team leader or manager?
  28. How would you handle a high pressure environment?
  29. What are your goals as a telemarketer?
  30. How do you handle a customer who starts yelling at you as soon as they pick up and find out that you are a telemarketer?
  31. What do you do if the dialer puts a Do Not Call number through to you by mistake?
  32. "What are the key factors which make a successful call centre?"
  33. "Give me an example of how you have dealt with an under-performing team member in the past."
  34. "Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?"
  35. "How would you measure the success of you and your team over a 3, 6 and 12 month period?"
  36. "If successful in joining the organisation, what do you envisage your biggest challenge will be in joining it as a sales team leader?"
  37. "How do you keep yourself motivated?"
  38. "What key factors drive you?"
  39. "What attracts you to the position?"
  40. "How creative are you in comparison to your colleagues, i.e. in managing, developing, encouraging and motivating your team?"
  41. "How do you measure the success of your incentives?"
  42. "How have you utilised customer feedback to ensure business excellence?"
  43. "How have you utilised customer complaint feedback to improve how your team are selling?"
  44. "Give an example of when you have been really stretched for a deadline, and how you made sure you completed your work on time."
  45. "Give an example of an occasion where you have given constructive criticism to a member of your peer group."
  46. "Give an example of a time when things happened in work to dampen your enthusiasm. How did you motivate yourself and your team?"
  47. "How do you deal with work issues? Would anyone know you were having a bad day or would you keep it to yourself?"

Call Center interview questions and answers on advance and basic Call Center with example so this page for both freshers and experienced condidate. Fill the form below we will send the all interview questions on Call Center also add your Questions if any you have to ask and for apply in Call Center Tutorials and Training course just send a mail on info@pcds.co.in in detail about your self.

Top Call Center interview questions and answers for freshers and experienced

What is Call Center ?

Answer :

Questions : 1 :: What will you do in a situation where system shuts down and you still handling customer on the phone?

In the middle of handling phone, if the system crashes then I will ask the customer to hold for some time till  I get a power back up and if not then try to resolve his/her problem with my...View answers

Questions : 2 :: To improve customer service what will be your approach?

To improve customer service, my approach would be to take feedbacks from the customer and ask them how we can improve more to help them solve their problem and render them a good service.

Questions : 3 :: What if the customer is not happy with your answer or solution?


If the customer is not happy with the answer or solution, then I will ask customer to hold the line and pass on the call to supervisor or a team leader.

Questions : 4 :: Do you like multi-tasking task or you prefer to tackle one problem at a time?

Depending on the situation, I could do multi-tasking as well and could tackle one problem at a time. But multi-tasking always have an upper hand because it increase your efficiency for solving and...View answers

Questions : 5 :: What is virtual call center?

Virtual call center provides a technology or software service, through which the customer associate or agent can connect to their customer from anywhere. This technology involves host server and the...View answers

Questions : 6 :: Do you enjoy working in a team?


Any work in an organization requires a team work. So, answer to this question should be always positive.

Questions : 7 :: While talking to customer, what are the procedures you follow?

Greet Customer Introduce yourself to customer Ask customer how you can be helpful to him/her Listen to the customer patiently Try to help the customer with best possible solution Cross check...View answers

Questions : 8 :: What is the key to get success in a call center?

The call center is all about providing quality service to customer. If you are good at handling customer well and offering a good service then you can be successful in call center.

Questions : 9 :: How you rate yourself on communication skills?


Call center always look for an employee with good communication skills, and you can rate  yourself near 8-9 out of 10.

Questions : 10 :: Are you comfortable with night shifts?

This is a question often asked for call center jobs, there are many multi-national companies that outsource their work to other countries. Such companies demand for night shifts as their working...View answers

Questions : 11 :: Can you handle multiple calls at the same time?

If you have an experience of handling multiple calls, then tell them you can handle. In case you don’t have experience tell them on given training I could handle multiple calls with ease.

Questions : 12 :: What is your typing skill?

This question means how many words you can type in a minute. If you know the number you can mention it but if you don’t know than just tell them that I have a good hand on it.

Questions : 13 :: Mention the types of customer service field?

By phone Public relationship Face to face

Questions : 14 :: What experience do you have in call center?

If you are fresher and you don’t have experience then you mention something that can relate you with the call center like I have worked in desktop supporte or holding a certificate for mass...View answers

Questions : 15 :: How you handle pressure?

To handle the pressure situation, I always try to keep focus on work and avoid frustration.

Questions : 16 :: What are the key features you think that customer associate should possess to become perfect customer associate?

Good listening skill, problem solving, concentration and patience are some key features that make a perfect customer associate.

Questions : 17 :: What will you do if customer abuses you on the phone?

The first thing that I will do is to stay calm and listen to the customers problem, and try to figure it out what made him/her annoyed. The next thing I will do is to ask politely to customer to calm...View answers

Questions : 18 :: What are your strengths?

This is the common question, you might face in any organization.  So, prior to interview you have to clear in your mind about your strength like subject knowledge, computer skills, communication...View answers

Questions : 19 :: How will you enjoy working in a call center?

As I am an extrovert person and I like to interact with people, call center job is a perfect job for me. I like to resolve customer’s queries and face the challenges positively that come...View answers

Questions : 20 :: What do you mean by customer service?

The key features for customer service is Professional Polite Friendly Courteous Helpful

Questions : 21 :: What you understand with the term "Customer Satisfaction"?

Any business depends upon the quality of the service you offer to your customer.  To offer this, you need to understand the customers need and their problems. You have to think from their point...View answers

Questions : 22 :: Why we should hire you for our company?

This question is an opportunity for you to showcase your talent and skill.  You can convince the interviewer by bringing their attention on the talent you got and tell them how perfect you are...View answers

Questions : 23 :: What according to you call center job is?

This question is asked by interviewer to know what type of job you are applying for. So based on your answer they will decide what role or position they will assign to you like if you say that call...View answers

Questions : 24 :: Mention the types of call center and what is the difference between them?

The types of call center are Inbound Call Center Outbound Call Center

Questions : 25 :: What you know about Call Center?

Call center is a service desk, where a large volume of calls are handled by the customer associate in order to render services to the customer.

Questions : 26 :: How would you handle an angry call from a customer?

First, you need to allow them to vent their anger. If they are abusive, tell them you’re willing to listen, but only if they stop using profanities. Next, hear what they have to say and note...View answers

Questions : 27 :: Have you ever had conflict with your team leader or manager?

This can be your answer: No, my work ethic is strong, so there’s been no reason for conflict. However, at times I have had disagreements on how to resolve a particular problem for a customer,...View answers

Questions : 28 :: How would you handle a high pressure environment?

I am highly organized, and I prioritize my workload so that everything gets done on time and with high quality. I also leave room for urgent tasks that might be assigned to me so that my schedule is...View answers

Questions : 29 :: What are your goals as a telemarketer?

My goal is to have a very short learning curve on this particular product portfolio. By doing this, I can aim to be among the top performers in the next 3-6 months. After showing consistent results...View answers

Questions : 30 :: How do you handle a customer who starts yelling at you as soon as they pick up and find out that you are a telemarketer?

Not every customer is in the right mood for a sales call, and I understand that. Irate customers are part of the game, and I can easily calm them down with an apology; however, I will usually attempt...View answers

Questions : 31 :: What do you do if the dialer puts a Do Not Call number through to you by mistake?

As soon as I know that this is a DNC number, I will apologize at once to the customer for the error and assure them that their number will be immediately included in our internal DNC list. I will...View answers

Questions : 32 :: "What are the key factors which make a successful call centre?"

Fundamentally, if you look under the skin of the best teams and call centres, they do have certain things in common: clear communication, consistency, fun, performance management, leadership,...View answers

Questions : 33 :: "Give me an example of how you have dealt with an under-performing team member in the past."

This question is a typical example of competency-based interviewing (CBI) in practice. It is the most popular interview approach, based on the premise that future performance can be predicted by past...View answers

Questions : 34 :: "Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?"

Here your interviewer wants proof that you will tackle problems head on and not just bury your head in the sand. A strong answer will clearly demonstrate a problem, an action and a solution. For...View answers

Questions : 35 :: "How would you measure the success of you and your team over a 3, 6 and 12 month period?"

This question requires you to understand the benefits of setting SMART (Specific, Measurable, Achievable, Realistic and Time-bound) objectives and developing action plans. For example: In line with...View answers

Questions : 36 :: "If successful in joining the organisation, what do you envisage your biggest challenge will be in joining it as a sales team leader?"

The answer to this really depends on the job/company you’re interviewing for. However, it’s a good idea to discuss your understanding of the company, processes, products, clients and the...View answers

Questions : 37 :: "How do you keep yourself motivated?"

This is your opportunity to tell your potential employer what keeps you focused. Possible answers include: •    Breaking your workload up into daily or hourly targets to ensure...View answers

Questions : 38 :: "What key factors drive you?"

Tread carefully with this question. Whilst the truth may be that you only get out of bed every morning in order to pay your rent, this is not what your potential employer wants to hear. This...View answers

Questions : 39 :: "What attracts you to the position?"

This is an opportunity for you to show off your research on the role and company. Talk about the benefits the company has to offer and how they suit you at this point in your career. For example, if...View answers

Questions : 40 :: "How creative are you in comparison to your colleagues, i.e. in managing, developing, encouraging and motivating your team?"

This question is asked to determine whether or not you are going to bring something to the team. In an ideal answer you will confirm that you are creative in your job role, and markedly so compared...View answers

Questions : 41 :: "How do you measure the success of your incentives?"

An ideal answer to this question will demonstrate that you are capable of monitoring a situation as it evolves. For example: Whilst working in a call centre as a supervisor, I introduced...View answers

Questions : 42 :: "How have you utilised customer feedback to ensure business excellence?"

This question is set to test your ability to identify and analyse customer insight, trends and data, and drive continuous improvement, by identifying and understanding the root cause. The...View answers

Questions : 43 :: "How have you utilised customer complaint feedback to improve how your team are selling?"

This question is especially important if you are applying for a management position. An ideal answer will demonstrate that you are capable of assessing a situation and implementing...View answers

Questions : 44 :: "Give an example of when you have been really stretched for a deadline, and how you made sure you completed your work on time."

In asking this question, your potential employer is looking to see that you are prepared to go above and beyond the call of duty when the company needs you. But you have to be careful when...View answers

Questions : 45 :: "Give an example of an occasion where you have given constructive criticism to a member of your peer group."

No matter what level we operate at, we are all able to lend our experience of success to our peers – we just have to be careful not to patronise or undermine them in the process. When...View answers

Questions : 46 :: "Give an example of a time when things happened in work to dampen your enthusiasm. How did you motivate yourself and your team?"

This question is a test of character and is especially important if you are being interviewed for a management role. An ideal answer will demonstrate that you are able to support your team, even...View answers

Questions : 47 :: "How do you deal with work issues? Would anyone know you were having a bad day or would you keep it to yourself?"

Morale is infectious – whether positive or negative – and, when working in a team-orientated environment like a call centre, it’s important that there is always an air of positivity...View answers
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