Technical Support Interview Questions And Answers

Technical Support Interview Questions list for experienced

  1. What is Technical support?
  2. Which file must be located in the root folder of the Active Partition for Dual Booting of Windows XP and Windows ME to boot?
  3. You need to Dual-Boot a computer with Windows XP and Windows Me. You need all the Partitions to be accesible from both the Operating Systems. Which File System would you use in this scenario?
  4. What is the command to convert a FAT32 file system to NTFS? Would there be any loss of data?
  5. What are the features of the Disk Defragmenter Tool in Windows XP and Windows 2000? Does the Windows XP version have any more features than the Windows 2000 version?
  6. If, upon Booting up a Computer, you see the error message "Keyboard Error" What do you think could be the problem?
  7. If, upon booting up a PC, you see a message which says "Invalid Drive Configuration.." What do you think is causing this?
  8. If you turn on a PC and the boot process halts and you get the error message " C:\\System32\\Config file missing or Corrupt" What is this due to?
  9. What does the term UAC stand for?
  10. You suspect that your computer is failing because of a Corrupt Master Boot Record. Which utility is the best to fix this problem?
  11. Name some of the latest computer processors?
  12. What does a '?' sign in a device manager indicate?
  13. How can one cope up with a customer,who complains about a brand new printer and system,and yet failing to get a proper point copy?
  14. How can one keep himself updated to current technology?
  15. What are the tools that will be helpful to you in identifying the problems and solving them?
  16. What is expected period of an average call while dealing with the customers?
  17. Why 8085 processor is called a 8 bit processor?
  18. What is stack and can we use ROM as stack?
  19. What does it mean by interrupt?
  20. What is Latch?
  21. What do you mean by DHCP?
  22. What do you mean by OSI?
  23. What is TCP/IP?
  24. What are RJ45 and RJ11 connectors?
  25. What do you understand by packaging a multiprocessor ? What are the different packaging's available?

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Top Technical Support interview questions and answers for freshers and experienced

What is Technical Support ?

Answer :

Questions : 1 :: What is Technical support?

Technical support refers to a range of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other...View answers

Questions : 2 :: Which file must be located in the root folder of the Active Partition for Dual Booting of Windows XP and Windows ME to boot?

Boot.ini

Questions : 3 :: You need to Dual-Boot a computer with Windows XP and Windows Me. You need all the Partitions to be accesible from both the Operating Systems. Which File System would you use in this scenario?


The File System can be used is FAT32

Questions : 4 :: What is the command to convert a FAT32 file system to NTFS? Would there be any loss of data?

The command is: CONVERT <Drive Letter>: /fs:NTFS. There will be no effect on the data. (Data will be safe).But remember this: if you want to convert NTFS partition back to FAT32, you will have...View answers

Questions : 5 :: What are the features of the Disk Defragmenter Tool in Windows XP and Windows 2000? Does the Windows XP version have any more features than the Windows 2000 version?

The features of the Disk Defragmenter Tool are the same in both Windows XP and Windows 2000. They are: 1. Enhanced Analysis Functionality; 2. A Compression option; 3. Increased Defragmentation...View answers

Questions : 6 :: If, upon Booting up a Computer, you see the error message "Keyboard Error" What do you think could be the problem?


Either the keyboard is not attached to the PC or the keyboard has failed.

Questions : 7 :: If, upon booting up a PC, you see a message which says "Invalid Drive Configuration.." What do you think is causing this?

This problem could be due to any of the following situations: 1. The Hard-Disk cable within the System Unit is not attached to the Controller 2. The Hard Disk Drive has failed 3. The Hard Disk Drive...View answers

Questions : 8 :: If you turn on a PC and the boot process halts and you get the error message " C:System32Config file missing or Corrupt" What is this due to?

The Registry Hives are corrupted. They need to be repaired.

Questions : 9 :: What does the term UAC stand for?


UAC stands for User Access Control. User Account Control (UAC) is a feature in Windows that can help prevent unauthorized changes to your computer. UAC does this by asking you for permission or an...View answers

Questions : 10 :: You suspect that your computer is failing because of a Corrupt Master Boot Record. Which utility is the best to fix this problem?

Recovery Console (By Using the fixmbr command) is the best utility to fix the problem.

Questions : 11 :: Name some of the latest computer processors?

intel pentium quad core ,intel i3,i5,i7 processor are some of the latest computer processor.

Questions : 12 :: What does a '?' sign in a device manager indicate?

when this sign appears ,it indicates the device is not properly installed.Such problem arises in case of brand new plug-in cards.

Questions : 13 :: How can one cope up with a customer,who complains about a brand new printer and system,and yet failing to get a proper point copy?

The very first thing will be to ask the customer ,whether the system is properly connected with the printer.The next thing would be to check the device driver.Many times it happens taht if one...View answers

Questions : 14 :: How can one keep himself updated to current technology?

answer- this can be done through network sites social sites,the first platform for any technological advancement news and also keep surfing on the latest technology is...View answers

Questions : 15 :: What are the tools that will be helpful to you in identifying the problems and solving them?

Answer- Manuals,knowledge,team-members and experience are the tools that will be helpful to trouble shoot the problem and solving...View answers

Questions : 16 :: What is expected period of an average call while dealing with the customers?

Answer- The expected period of an average call can be around 2-3 minutes ,sometimes less or more depending on the problem...View answers

Questions : 17 :: Why 8085 processor is called a 8 bit processor?

It is called 8 bit processor as it has a 8 bit ALU (Arithmetic logic unit)

Questions : 18 :: What is stack and can we use ROM as stack?

Stack is a portion of RAM used for saving the content of the program counter and general purpose registers .ROM cannot be used as a stack,as it is not possible to write on...View answers

Questions : 19 :: What does it mean by interrupt?

To perform a particular task,interrupt is a signal send by external device to the processor.

Questions : 20 :: What is Latch?

It is a temporary storage device controlled by a timing signal which can store 1 or 0 .It is a D-type flip flop storage device.

Questions : 21 :: What do you mean by DHCP?

DHCP stands for Dynamic Host Configuration Protocol ,it is a network protocol ,and it enables the server to assign automatically ,ip address to a...View answers

Questions : 22 :: What do you mean by OSI?

OSI stands for open system interconnection.It is a standard description or a reference model of how message should be conveyed between any two points within a telecommunication network.It is made up...View answers

Questions : 23 :: What is TCP/IP?

Answer- TCP/IP stands for Transmission Control Protocol or Internet protocol.It is used to connect hosts on the internet,by transferring data over the...View answers

Questions : 24 :: What are RJ45 and RJ11 connectors?

RJ 45 connectors are used for LAN/internet connections while RJ11 connectors are used for Table cable connectors.

Questions : 25 :: What do you understand by packaging a multiprocessor ? What are the different packaging's available?

The process of packaging a microprocessor to the computer motherboard is known as microprocessor .The different types of a microprocessor's packaging...View answers
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